Return & Refund

Return & Refund Policy – We Make It Right

At TeeBluez, everything we do is made with care—and that includes how we handle returns. We want you to love what you receive, and if something goes wrong, we’ll do what it takes to fix it.

Applicable Market

We currently accept returns from customers within the United States. Every order is printed and shipped from the U.S., and we aim to make every part of the process smooth and reliable.

Refunds for Damaged or Defective Items (Our Error)

If your item arrives damaged, misprinted, or defective, we’ll make it right. Just send us a photo of the issue within 7 days of delivery, and we’ll issue a 100% refund or send a replacement at no additional cost—your choice.

You won’t need to send the item back unless requested. Our goal is to make the process as easy and hassle-free as possible.

General Returns (Customer Responsibility for Shipping)

Changed your mind? Ordered the wrong size or color? No worries—we accept returns within 60 days of delivery for items in unused, unwashed, and original condition.

However, because each product is made just for you, return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Once your return is received and inspected, we’ll issue a refund minus any shipping fees paid on the original order.

Refunds

Refunds are issued to the original payment method. Please allow 4–7 business days after the return is processed for the refund to reflect on your account.

We’ll email you as soon as your return is received and the refund is issued—no guessing games, no long waits.

Restocking Fee

We do not charge a restocking fee. Our goal is to make things right, not add extra stress to your return.

Items Not Eligible for Return

For hygiene and customization reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Personalized or custom-made items

  • Final sale items

  • Gift cards

Return the Package To

If you are returning an item (after contacting us), you’ll receive the appropriate return address and instructions. Our primary returns processing facility is located at:

Cassie Bernal LLC
3900 Old Anson Rd
Abilene, TX 79601

Please do not send returns to any other location unless directed by our support team.

Returns Department

Our Returns Department operates Monday through Saturday from 9:00 AM – 5:00 PM CST. We aim to process all return requests within 24–48 business hours of receipt.

How to Initiate a Return

Simply email us at [email protected] with:

  • Your order number

  • A description of the issue or reason for return

  • Photos, if applicable (for damaged or defective items)

We’ll guide you through the next steps right away. Friendly, fast, and always fair—that’s how we handle every return.

How to Contact Us

Need help or have questions about your order or our return policy?

📧 [email protected]
📞 +1 (470) 418‑6433
🏢  1309 Coffeen Ave, Sheridan, WY 82801
🕘 Support Hours: Monday–Saturday, 9:00 AM – 5:00 PM CST